1Processing & Delivery Times

Orders are typically processed and shipped within 24 hours of purchase. Once shipped, most orders arrive within 2–5 business days depending on your location. You'll receive tracking details by email as soon as your order ships.

2Shipping Costs

Shipping costs are calculated at checkout based on your location and the size of your order. Some products may qualify for free shipping — this will be shown on the product page and at checkout.

3In-Store Pickup

Prefer to skip shipping entirely? Select in-store pickup at checkout and collect your order at 3039 E Independence Blvd, Charlotte, NC 28205 once it's ready.

130-Day Returns

You may return or exchange complete, new products within 30 days of delivery.

2365-Day Warranty Coverage

Unless otherwise stated, all products come with a minimum one-year (365-day) warranty covering repairs for manufacturing defects. This warranty is provided by the manufacturer, and the warranty provider is identified in the product's features/specifications section. For complete warranty terms, conditions, and instructions—which may vary by manufacturer and product—please contact the manufacturer or our returns team.

3Return Shipping Costs

Customers are responsible for all return shipping costs. For most returns, U.S. customers can take advantage of our discounted FedEx shipping label program, available for purchase directly through their Car Stereo Warehouse account.

For orders that do not qualify for free shipping, the original shipping cost paid will be deducted from your refund, store credit, or exchange value. Additional shipping charges, including express shipping fees and shipping to non-free destinations such as APO/FPO addresses, Alaska, Hawaii, Puerto Rico, international locations, and other applicable destinations, will also be deducted from the refund or credit amount.

4Return Condition Requirements

Products must be returned in new, unused, and uninstalled condition. CSW reserves the right to refuse any return that does not meet these requirements. If a non-new item is returned and you do not accept the return refusal, a restocking fee may apply.

Returns may be refused or subject to a restocking fee if the product:

• Shows any signs of use or installation, including scratches, physical markings, screw holes, or similar wear.
• Has manufacturer tags, stickers, labels, or seals that have been removed, altered, or tampered with.
• Is missing parts or has damaged, altered, or tampered-with original packaging.
• Has a serial number that does not match the one originally shipped by CSW.
• Has physical damage caused by drops, liquid, improper handling, or similar incidents.
• Was damaged during return shipping due to inadequate or improper packaging.
• Includes mounted or previously used subwoofer enclosures or speaker boxes.
• Contains blown, punctured, burned, or otherwise damaged speakers, subwoofers, or amplifiers.